July Update: Due to COVID-19, shipping may be delayed by up to three weeks. We have been advised from our international warehouse that orders to the UK/USA will most likely take 14-30 days to arrive from the point of dispatch. This is as a result of reduced flights and a diminished workforce. Please allow for this delay before contacting us regarding your order if it hasn't yet arrived. We greatly appreciate your understanding.
Once an order has been placed it cannot be cancelled as we start processing orders immediately after we receive them.
We aim to process, prepare and dispatch orders within 5 working days. Average delivery time for deliveries to the UK and USA is 14-30 days. However your order may take 3-7 weeks to arrive depending on your national postal service.
Please note that your order may be split into multiple parcels if it aids the speed of the delivery process. In cases like this, you will receive multiple tracking numbers which enables you to track each separate part of your order.
Durag Dealer will not be responsible for undelivered parcels as a result of incorrect/incomplete delivery addresses
Once we receive notification that your order has been dispatched from our warehouse, we will send you a shipping confirmation email. This email contains your tracking number(s) for your order. It is common for tracking information to be unavailable for the first 5 days and when your order is in transit, tracking can be slow to update. However when the item is shown to be in the country of destination, it will move very quickly to your doorstep.
What to do if you haven't received your order within the normal time frame
If your order has not arrived after 7 weeks (4 weeks for standard delivery and 3 weeks for coronavirus related delays) please contact us at firstname.lastname@example.org and we will take immediate remedial action.